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14-day window
If Nocturne doesn't work for you, ask for a refund within 14 days of purchase. Licences that have not been activated are refunded in full.
Activated licences
Activated licences are refunded at our discretion, for example when a documented bug prevents normal use and we can't fix it. Enterprise licences are not refundable once the source code has been downloaded.
How refunds are paid
Refunds are paid in the same cryptocurrency, to an address you provide, at the USD value of the original order. Network fees are deducted. The licence is revoked when the refund is sent.
Upgrade Pass
The Upgrade Pass is refundable together with the licence it was bought with, until the credit has been used.